Returns & Refunds Policy

At Mimo’s, your satisfaction comes first. We created this policy to ensure a safe and transparent shopping experience for every customer.

Product Guarantee

All products come with a 365-day warranty covering manufacturing defects or quality issues.
We also exchange items if you receive something different from what you ordered.

Requesting a Replacement

If your product arrived defective or incorrect, please:

1. Contact our support team via E-mail.
2. Provide your order number, a photo/video of the product, and a description of the issue.

We will forward your request to our Quality Control team. After analysis (within 7 business days), we’ll contact you with a solution. If the problem is confirmed, you can choose:

• A full refund, or
• A new replacement product

Order Cancellation & Refunds

You can cancel your order within 7 calendar days from the delivery date.

• Credit Card Payments: Refunds are processed within 7 business days, but may take up to 120 days to appear depending on your billing cycle.

Important Notes

• Returns without prior communication will not be accepted.
• Products returned after the allowed time, missing parts, without tags/invoice, or damaged due to misuse will be sent back to the customer.
• If a return or exchange is denied after inspection, the item will be returned, and reshipping must be paid by the customer.
• We do not cover shipping fees related to returns, refunds, chargebacks, or exchanges for other items.

You're Protected

Over 5,500 orders delivered, all backed by fast customer service and our quality-first commitment.
By placing an order, you agree to our Returns & Refund Policy.